[22-NOV] 18:05 UTC
Earlier today, one of our external Data Centre providers experienced a site-wide issue involving a power failure which has resulted in full downtime of any services housed there. Our engineers have been working both remotely and on-site to support getting us (and you!) back online.
We know downtime can disrupt your valuable spare hours to play the game and we really appreciate the patience you’ve all shown so far. We are working to get you back into the game as soon as possible.
We are confident we’ll be able to restore the game as it was moments prior to our services going down. This process will take time, but our priority remains on preserving your game data and ensuring no progress is lost.
We were in the process of initiating our disaster recovery playbook, which involved moving services over to our recovery site. Moments before we intended to share news on our next steps, the issues within our external Data Centre provider were reported to be resolved.
As a result, we will be proceeding with the faster solution of restoring services at our existing Data Centres. However, we want to be prudent about the time it may take to get things back up and running safely.
We estimate that all services will be functional by November 23rd at 12:00 GMT. Should normal functionality resume before then, we’ll be sure to let you know as soon as we can.
As for the downtime, we’re discussing Make Good options for our players. We know this will have impacted plans you had in-game.
Thank you again for your patience, and rest assured we’ll get you playing again as soon as possible.
While our news pages are unavailable, please keep an eye on our socials and the Support Centre as we continue to provide updates when we’re able to.
-The Jagex Team
[22-NOV] 16:25 UTC
We’ve made good progress on understanding when we’ll be able to resume game and web services, but we need a little more time to flesh out the details.
We hope to update you again by 17:30 UTC.
Thanks again for your continued patience whilst we work to resolve the issues at hand!
[22-NOV] 15:15 UTC
We believe we’ll be able to provide a better indication on when to expect RuneScape/Old School RuneScape services to return within the next hour.
While our news pages remain unavailable, we’ll continue to provide updates via the Support Centre and our social channels as we’re able to.
[22-NOV] 13:50 UTC
Our engineers are working on site at the data centre where we’ve seen outages, and we’re also working on Plan B alternatives to restore services as soon as possible.
We should be in a position soon to provide more details on when you can expect to see the games back online.
[22-NOV] 12:00 UTC
We’re investigating an issue with one of our data centres – we do not have an ETA for a resolution yet.
Thanks for your patience.
[22-NOV] 09:45 UTC
We are aware that some OSRS & RS Worlds are currently inaccessible. The RuneScape website is also affected alongside this.
These issues may affect: game logins, web logins, account creation and purchases.
This issue is known and we’re currently working on a fix as soon as possible.